CANCELLATION POLICY

Individual Sessions (Personal Training, Pilates, Muay Thai, etc.)

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• Cancellation Notice: Must cancel at least 48 hours in advance to avoid charges.

• Late Cancellations: Cancellations made within 24 hours will be charged the full session fee.

• No-Show Policy: Failure to attend without prior notice will result in the full session fee being charged.​

• Rescheduling: I aim to offer an alternative session when sufficient notice has been given, however this is not always possible. All sessions have an expiry date agreed upon when booking.

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Group Classes

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• Cancellation Notice: Must cancel at least 24 hours in advance to avoid charges. 

• Late Cancellations: Cancellations made within 24 hours will be charged the full class fee.

• No-Show Policy: Failure to attend a booked class without prior notice will result in the full class fee being charged.

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Online Programs and Membership Subscriptions

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• Online Programs: Refunds are available within 7 days of purchase, provided less than 20% of the program has been accessed or completed.

• Monthly Subscriptions: Can be canceled at any time. Access continues until the end of the current billing cycle, with no partial refunds.

• Annual Subscriptions: Can be canceled at any time. Access continues until the end of the current billing cycle, with no partial refunds. Special promotions and discounted annual subscriptions are non-refundable.

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Workshops and Webinars

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• Cancellation Notice: Must cancel at least 48 hours in advance to receive a full refund.

• Late Cancellations: Cancellations made within 48 hours will not be refunded.

• Event Postponement: If postponed, clients can attend the rescheduled event or receive a full refund.

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Customized Fitness Plans and E-books

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• Refund Policy: Due to the personalized nature and instant access, no refunds will be issued once delivered.

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How to Cancel

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To cancel a booking, subscription, or service, please:

1. Email: Send an email to info@movewithchristie.co.uk with your name, booking details, and reason for cancellation.

2. Online: Log into your account, navigate to your bookings or subscriptions, and follow the cancellation prompts.

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Changes to This Policy

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"Move with Christie" reserves the right to modify this cancellation policy at any time. Changes are effective immediately upon posting. Review this policy periodically for updates.

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Contact Us

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For questions or concerns, please contact us at info@movewithchristie.co.uk.